Why Tandem
The choice of loans available can be completely overwhelming. With a range of interest rates and payment terms it can be difficult to know where to start. Tandem is here to cut through the confusion and simplify the loan application process.
Tandem uses technology to achieve a smooth and stress free application process and we are on hand to discuss anything that is important to you. Just call the Tandem Hotline on 029 2271 1158*.
We look to match your needs and affordability to a rate that is suitable alongside a flexible no fee product that provides you with finance for those important things in life.
Taking out a loan from Tandem is just the start of our relationship and we will continue to support you throughout the life of your loan. Our dedicated customer service helpline is here to help you if you have any questions. Just call Tandem Customer Services on 029 2271 1158*.
Don’t be shy
We were created to serve you, so whatever you need – any questions,
please get in touch and we'll help you in any way we can.
Complaints
Your opinion is very important to us. Listening to your views helps us develop our company ethos of having customers at the heart of what we do. Please e-mail us at complaints@tandem.co.uk with any feedback you may have.
If we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly, and in many cases we will resolve them straight away. Further information about our complaints handling procedures is available free of charge on request. If you have a complaint please contact us by writing to Tandem Bank Limited, Floor 18, Capital Tower, Greyfriars Road, Cardiff, CF10 3AE
If you have a problem and we are unable to resolve your complaint internally to your satisfaction, you have a right to refer your complaint to the Financial Ombudsman Service in writing at Exchange Tower, London E14 9SR or by calling 0800 0234 567 or emailing complaint.info@financial-ombudsman.org.uk . Further information about the Financial Ombudsman can also be found on the Internet at www.financial-ombudsman.org.uk